Responsibilities Overview:
- As a Service Advisor, you will be responsible for initiating automotive services and repairs by determining client concerns and service requests, developing estimates, writing repair orders and project proposals, order parts, managing the flow of information from the front office to shop, managing some day-to-day operations. This is a position of responsibility within a small business setting.
- Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed/recommended service/repairs are understood by the customer.
- Help manage the front office, including workflow, customer interactions, and reception staff in coordination with the business owner and shop manager.
- Develop estimates by costing materials, supplies, and labor, including calculating and taking customer payment.
- Help manage parts, maintaining customer records, parts ordering, and inventory.
- Help manage phone calls, text messages, emails, social media messages.
- Maintain records and keep a tidy workspace.
- Keep customers informed of completion times and service expenses.
- Coordinate with sub-contractors such as interior shops, body shops, etc.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Prepare repair orders, obtain approval signatures, and enter information into the service database system.
Qualifications Overview:
- A problem-solver who is focused on providing excellent customer service
- A manager who can handle the intensity of small business
- Previous Service Advisor experience (3+ years)
- Prior experience ordering and maintaining parts inventory
- Understanding of performance market, car culture, and trends for European and import automobiles
- Prior experience managing staff members in a small business setting a plus
- Understanding of vintage vehicles a plus
- Prior experience as an automotive technician a plus
- Prior experience with technical communication a plus
- Flexible, professional, and ethical work style
- Acceptable driving record and a valid driver’s license
- Ability to lift up to 60lbs, work in inclement weather, if needed
- Some weekend availability
- Email resume to info@fptuned.com
